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Version 2026-10-09.1 · Updated 9 October 2026
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Signed-in customers can use Profile → Support to submit and track requests. These links open an email draft; they do not submit a request automatically.
Deletion requests require review. Active orders, settlements and legally required transaction records may affect what can be erased.
Choose your shopping city, browse categories or nearby stores, and open product/store details. Same-day delivery depends on store hours and availability. A delivery estimate is not a guaranteed appointment.
Check seller details, size/colour, quantity, product disclosures, fees, final total, delivery address and seller return terms. Add items to your bag or use Buy now. Review the payment methods actually offered.
Open Orders and choose the order. Track progress and use Cancel when available. If it is unavailable, raise an order-linked ticket. Keep the order number. For a delivery issue, do not share the handover OTP until you receive the parcel.
Open Support, choose Refund or Payment, and link the order. Describe the item/problem and transaction reference. Do not share a card PIN, UPI PIN or full payment credentials. Follow the support instructions for evidence and collection; requests require review.
Profile lets you edit personal details, addresses, shopping city and notification preferences. Device settings control location/push permission. The privacy page has actions to request data access, correction, consent withdrawal or account deletion.
Use the Shops app for owner verification, business setup and multiple stores. Owners assign employees to specific stores. Check your selected store before changing stock or preparing an order. Each employee uses a separate phone account. Account support is available to all roles.
Complete driver verification, enable delivery mode and go online to receive offers. Confirm pickup and complete handover using the customer’s per-order OTP. History and Earnings explain completed jobs, pending/available earnings and COD cash reconciliation.
Submit a support ticket and keep its reference. Replies are visible in the ticket thread. Escalate unresolved issues through the configured grievance contact. Nobody from support should ask for your login OTP, payment PIN or remote control of your phone.
Report damaged, defective, incorrect, missing or misdescribed goods through an order-linked support ticket. Change-of-mind returns depend on the seller terms disclosed before purchase. Support will explain eligibility, collection requirements and the refund method; statutory consumer rights remain available.
Operational data is retained while needed to provide services. Financial, tax, fraud-prevention and dispute records may be kept after account closure where required by law. Contact support for the applicable retention period.