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Version 2026-10-09.1 · Updated 9 October 2026
Live policy information is temporarily unavailable. The initial information below may not be the latest version; try again before relying on it.
Signed-in customers can use Profile → Support to submit and track requests. These links open an email draft; they do not submit a request automatically.
Deletion requests require review. Active orders, settlements and legally required transaction records may affect what can be erased.
Vobliq is the platform website and customer, shop and delivery app experience. The platform connects customers with independent local sellers and delivery partners. The seller supplies the goods; the platform facilitates discovery, orders, support and delivery coordination. Seller identity and store information should be reviewed before ordering. Availability depends on your shopping city and the store.
Use accurate contact and delivery information and keep control of the phone used for OTP sign-in. Never share login codes. Users must be able to enter a valid contract under applicable law. Accounts for children are not supported in the current release. Owners and delivery partners must satisfy the verification requirements for their role. Report suspected account misuse to support.
Check the selected size, colour, quantity, price, seller, product description and any applicable return, warranty or delivery terms before checkout. Sellers are responsible for accurate listings, available stock, lawful goods and required product disclosures. An item in your bag is not a stock reservation. Incorrect information or unavailable stock may require cancellation and an explanation.
Review the item subtotal, delivery charge, platform fee, applicable discounts and final total before placing an order. Pay only through the method offered at checkout. COD means paying the displayed amount at delivery. Online payment is available only when enabled. Never send an OTP, card PIN or UPI PIN to a seller, driver or support agent. A failed payment should be reported with its transaction reference, without sharing full payment credentials.
Orders require seller confirmation and delivery availability. Track progress in Orders. Delivery windows are estimates affected by store preparation, distance, traffic, weather and rider availability. Keep delivery contact details accurate. Share a delivery confirmation OTP only with the assigned rider after receiving and checking the parcel; do not give it before handover. Report missing or disputed deliveries promptly through support.
Use the cancellation action in your order when it is available. Once preparation or dispatch prevents self-service cancellation, contact support with the order number. Delivered orders cannot be cancelled through that action; use a return/refund complaint instead. The seller return terms and platform refund policy apply, subject to statutory consumer rights. A support request does not itself approve or issue a refund. Approved refunds and their expected timing must be communicated in the ticket.
Submit honest reviews based on your experience. Do not post private contact information, identity documents, threats, discriminatory content, counterfeit listings or misleading claims. Do not impersonate others, manipulate ratings, exploit security flaws or misuse another person’s data. Report abuse through support. Reasonable action may include removing unlawful content or restricting an account, with review available through support.
Owners are responsible for business verification, lawful sales, pricing, stock, taxes, invoices, customer disclosures and fulfilment. A single owner may operate multiple stores. Employees sign in using individual accounts with store-specific assignments. Staff access operational orders and stock; managers may manage catalog details; owners manage team access and business settings. Revoke access when an employee leaves. Use customer/order data only to fulfil the assigned work, never for unrelated marketing.
Complete verification, keep availability accurate, and accept work only when able to fulfil it safely. Follow applicable road and safety rules. Use order contact/location information solely for the assigned delivery. Confirm pickup and handover truthfully and collect only the displayed COD amount. Earnings, pending amounts, settlements and COD cash are separate ledger entries; contact support about disputes. These terms do not replace any separately agreed partner contract or decide employment classification.
Raise a support ticket for an order, payment, delivery, refund, account or privacy issue and keep the ticket reference. You can request correction, access information, consent withdrawal or account deletion through support. These requests are reviewed, may require identity verification and do not instantly erase financial or dispute records. Escalation contacts are available in platform information once configured.
Each participant remains responsible for their own obligations under applicable law. Nothing in these terms removes statutory consumer remedies, excludes liability that cannot lawfully be excluded, or prevents approaching a competent consumer authority or court. The platform does not guarantee uninterrupted service; report service errors for review.
The version and update date identify this information. Material changes should be explained before they apply, and consent obtained where required. Acceptance of service terms is separate from optional location or marketing permissions. Contact support or the published grievance contact with questions. Registered operator and grievance details must be confirmed before launch.
Report damaged, defective, incorrect, missing or misdescribed goods through an order-linked support ticket. Change-of-mind returns depend on the seller terms disclosed before purchase. Support will explain eligibility, collection requirements and the refund method; statutory consumer rights remain available.
Operational data is retained while needed to provide services. Financial, tax, fraud-prevention and dispute records may be kept after account closure where required by law. Contact support for the applicable retention period.